Frequently Asked Questions

Freeze drying uses cold temperatures to remove moisture and retains 90–95% of the nutrients. Dehydrating uses heat to remove moisture and retains roughly 40–60% of the nutrients. This is why freeze-dried treats are nutritionally superior.

We use single or minimal whole food ingredients - real meats and organs like beef liver, chicken hearts, and more. We never use fillers, artificial flavors, preservatives, colors, or any ingredient we can't pronounce ourselves.

No! That's one of the great benefits of freeze-drying. Our treats are shelf stable and don't require refrigeration. Simply store in a cool, dry place and use within the recommended timeframe once opened.

Many of our products are excellent for sensitive dogs because they contain a single protein source with no added ingredients. We recommend a nutrition consultation if your dog has specific dietary restrictions.

Yes, meal plans can be arranged if you desire. Price will vary by each pet and situation. Contact us to get started and we'll discuss what works best for your dog.

We provide service to any and all dogs. Nutrition is a broad spectrum and looks different for every canine. We are happy to answer any of your questions or address some concerns, even if you aren't looking to make the switch to raw.

Sessions typically run 45–60 minutes. We take time to understand your dog's full history and make sure you leave with clear, actionable guidance tailored to your specific pet.

Consultations are currently held virtually, so you can connect from anywhere. We serve clients across Arizona and beyond.

Yes! We offer free shipping on all orders over $45. For orders under $45, a standard shipping rate applies based on your location.

Orders are processed and shipped within 1–2 business days. Standard shipping typically takes 3–5 business days. Expedited options are available at checkout.

We stand behind every product. If you're not satisfied for any reason, contact us within 14 days of receiving your order and we'll make it right - replacement, exchange, or refund.

We're based in Surprise, Arizona. We're a veteran and family-owned small business, proud to be part of the local community.

Diesel and Maisley are our two dogs - and the reason Better Living Pets exists. They're the original taste-testers who approve every batch before it ships. Follow us on Instagram to see them in action!

Yes! Better Living Pets is proudly veteran and family owned. The same discipline, integrity, and commitment to doing things right that we developed in military service drives everything we do in this business.